Managed IT Services

IT Support, at a fixed monthly rate

No hidden costs, no added extras

Managed IT Services

The Netway Networks advantage

For over 19 years we have been providing Australian small-medium businesses with Managed IT Services support 24/7 - 365 days a year since 1999. 

We understand that hiring a team of in-house technicians is a costly process. When you outsource your Managed IT services to us, you get a fixed price, 24x7 - 365 services, discounted hardware and software licences and a range of skilled engineers at your service. 


We provide you with a 2-tiered IT Support approach so your business is always covered

Proactive Support

This is where we do what is required to keep your IT running fast and efficiently:

Performance monitoring

  • We will monitor your servers, firewall and routers

Backup monitoring

  • We check and make sure your back up works every day!

Maintenance

  • We will combine both onsite and remote maintenance for the best results

Regular reviews

  • We will meet with you regularly to discuss your network and systems

Reactive Support

When something goes wrong we are there when you need us 24 × 7 with:

Unlimited Phone support 24 x 7

  • With near instant response

Unlimited Onsite support – 24 x 7

  • You don't need to leave your office, we will come to you

Equipment support

  • If you have an IT problem our team will have it fixed before you know it!

Small projects

  • We even include mini projects

 

 

Technology Management & Consulting

"We really get to know your business so we can help you make the best IT decisions. We believe IT is one of the greatest enablers in business today and are always available to help and guide you".

IT Services Australia

- Andrew Wilson
(General Manager)

Our IT Services proactively manage your entire communications network

IT Support

Network monitoring

Network monitoring is the proactive process of monitoring WAN performance compared to the design specification.

There are a number of indicators used to measure the performance of a WAN. Common performance indicators include:

  • latency – where the time it takes for a packet of data to get from one point in the WAN to another point is measured and tracked

  • application performance – where the time taken for an application (such as MYOB) to perform functions from points throughout the WAN is measured and tracked.

  • error rate – how many packets of data are erroring out and whether this is within specification

  • delivery rate – how many packets of data are arriving at their intended destination  

Server Maintenance

Proactive maintenance and support provides continuous identification, management and review of a communications network and identifies problems before they manifest as downtime.

Much like preventative maintenance in the aeronautical industry, Netway Network's proactive maintenance and support systems identify, manage and resolve network performance issues before they impact on the operation of the network.

Our engineers have previously managed very complex environments with a variety of security requirements. As such, we have a wide range of expertise in managing and supporting all areas of IT operations, including the provision and management of networked and end-user hardware, monitoring of infrastructure and patch management. Netway Network's engineers have supported many different backups and restore solutions, from hard drive based backup to multi-tape arrays.

We use the TeamViewer application to help our clients resolve desktop issues remotely – regardless of their operating system or device.

IT Services
Managed IT

Desktop support

We can manage your Microsoft environment and are also an Office 365 Partner. We are experts in the design, deployment, management and maintenance of Microsoft systems. Members of our team have been responsible for managing server, desktop and infrastructure environments for SME through to Enterprise level organisations.

We can manage your MS Windows servers (2003 or 2008), Exchange, SharePoint, Security, Backup and Disaster recovery systems.

Our Client Support services include:

  • Virus recovery

  • Installation and configuration of supported applications

  • Installation of printer drivers and support of printers and copiers as needed

  • Initial user profile configuration

  • Internet connection problems

  • Deployment of software patches

  • Staff additions, movements and changes

  • Diagnosis and assessment of faulty hardware

  • Email archiving

  • User and email account set up and configuration

  • Website support, including DNS issues

  • Software updates

Plus many more services, all for a fixed monthly price!

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