Managed IT Services

We provide you with the personalised love and attention of a small IT company and the experience of a large MSP without the price tag.

We've got tailored Managed IT Services for all business types

How does your business operate?

Small business managed it services

No In-house IT

  • No in-house IT staff?

  • Unable to keep up with changing trends?

  • Worried about Ransomware and other business threats?

  • Unsure if your data is secure?

  • Need basic IT support without a large budget?

Australian Managed IT Services

Searching for Outsourced Managed IT Services

  • Need IT support but don't want to hire internally?

  • Want access to cutting edge solutions, without dealing with vendors?

  • Want consultants to tell you what you need to know without the fluff?

  • Want to keep your business operational for the long haul?

Managed It Services Australia

Have in-house IT but require Managed IT Services

  • Have an IT department but cannot manage their work loads?

  • Staff unable to keep up with training and new and emerging tech?

  • Is the team only available during business hours?

  • Are wages getting high?

Managed IT Services

Why outsource your IT to us?

Your responsibility should be running the day-to-day operations of your business without worrying about your IT. 

When you place your trust in us, you can sleep easy and join over 180 Australian businesses that trust us to keep their business safe, secure and most importantly, running. 

Get back to business by leaving the IT to the experts.

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IT Solutions

What Are Managed IT Services? 

Managed IT Services involves allocating IT tasks and operations to an outsourced provider who is responsible for overseeing the administration and management of IT within the business. 

As a company continues to grow, technical issues also increase due to limits on IT resources. This may lead to issues including increased downtime, loss of data, and security threats. One of the many benefits of using managed IT services is that they can identify and fix problems before, or as they develop, meaning your business can continue running as normal. 

Through a team of experts, managed services providers also have the resources which can offer expertise on network monitoring, server maintenance, desktop support, and more. 

With Managed IT Services, organisations can stay up to date with the latest technologies without having to worry about the big costs associated.

Netway Networks managed IT services provide all the day-to-day IT support your business needs to grow. Reach out to our team and learn how your organisation can benefit from managed IT services. 

📖 [Free eBook Download] 10 Reasons to Choose an MSP  > download here

Why more businesses are choosing Managed IT Services

Managed IT Services Explained

Technology Management & Consulting

"We really get to know your business so we can help you make the best IT decisions. We believe IT is one of the greatest enablers in business today and are always available to help and guide you".

IT Services Australia

- Andrew Wilson
(General Manager)

Our Managed IT Services proactively manage your entire communications network

Managed IT Services Australia

Network monitoring

Network monitoring is the proactive process of monitoring WAN performance compared to the design specification.

There are a number of indicators used to measure the performance of a WAN. Common performance indicators include:

  • latency – where the time it takes for a packet of data to get from one point in the WAN to another point is measured and tracked

  • application performance – where the time taken for an application (such as MYOB) to perform functions from points throughout the WAN is measured and tracked.

  • error rate – how many packets of data are erroring out and whether this is within specification

  • delivery rate – how many packets of data are arriving at their intended destination

Free quote

Server Maintenance

Proactive maintenance and support provides continuous identification, management and review of a communications network and identifies problems before they manifest as downtime.

Much like preventative maintenance in the aeronautical industry, Netway Network's proactive maintenance and support systems identify, manage and resolve network performance issues before they impact on the operation of the network.

Our engineers have previously managed very complex environments with a variety of security requirements. As such, we have a wide range of expertise in managing and supporting all areas of IT operations, including the provision and management of networked and end-user hardware, monitoring of infrastructure and patch management. Netway Network's engineers have supported many different backups and restore solutions, from hard drive-based backup to multi-tape arrays.

We use the TeamViewer application to help our clients resolve desktop issues remotely – regardless of their operating system or device.

Free quote

Managed IT Services Example
Managed IT Services Desktop Support

Desktop support

We can manage your Microsoft environment and are also an Office 365 Partner. We are experts in the design, deployment, management and maintenance of Microsoft systems. Members of our team have been responsible for managing server, desktop and infrastructure environments for SME through to Enterprise level organisations.

We can manage your MS Windows servers (2003 or 2008), Exchange, SharePoint, Security, Backup and Disaster recovery systems.

Our Client Support services include:

  • Virus recovery

  • Installation and configuration of supported applications

  • Installation of printer drivers and support of printers and copiers as needed

  • Initial user profile configuration

  • Internet connection problems

  • Deployment of software patches

  • Staff additions, movements and changes

  • Diagnosis and assessment of faulty hardware

  • Email archiving

  • User and email account set up and configuration

  • Website support, including DNS issues

  • Software updates

Free quote

The benefits of a Managed IT Service agreement

24x7 Monitoring and Support

Your IT department can only work 8 hours a day. MSP’s work around the clock

Reduced costs

Outsourcing to an MSP ensures that you don’t need to employ a team of engineers and keep them trained up

Proactive and Reactive Support

We proactively tell you when an error is going to occur and stop them (if) they get through

Depth of Knowledgeable Engineers

An MSP hires a team of varied skill sets to ensure they can manage all ecosystems. Not always achievable with in-house resources

Accessibility to unique products

We do all of the hard work with the vendors to get access to new and exciting products with discounts. The more you buy the more you save.

Discounted Hardware and Software

We choose our partners collectively to ensure that we unlock discounted products and pass them on to you

Quickly implement new solutions

We’ve implemented ICT solutions for 100’s of businesses. We know how to do it quickly and painlessly

Reduced risk / Business Continuity

Your IT department is the lifeline of your whole business. Don’t put all this pressure on one person. We want to keep you in business

Plus many more services, all for a fixed monthly price!

We have offices in  Melbourne Sydney Brisbane Gold Coast and Perth.

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