Managed IT Services
Get back to business by leaving your IT to us
Why more businesses are choosing Managed IT Services
Technology Management & Consulting
"We really get to know your business so we can help you make the best IT decisions. We believe IT is one of the greatest enablers in business today and are always available to help and guide you".
- Andrew Wilson
Why outsource your IT to us?
Your responsibility should be running the day-to-day operations of your business without worrying about your IT.
When you place your trust in us, you can sleep easy and join over 180 Australian businesses that trust us to keep their business safe, secure and most importantly, running.
Get back to business by leaving the IT to the experts.
We've got tailored Managed IT Services for all business types
How does your business operate?
No In-house IT
No in-house IT staff?
Unable to keep up with changing trends?
Worried about Ransomware and other business threats?
Unsure if your data is secure?
Need basic IT support without a large budget?
Searching for Outsourced Managed IT Services
Need IT support but don't want to hire internally?
Want access to cutting edge solutions, without dealing with vendors?
Want consultants to tell you what you need to know without the fluff?
Want to keep your business operational for the long haul?
Have in-house IT but require Managed IT Services
Have an IT department but cannot manage their work loads?
Staff unable to keep up with training and new and emerging tech?
The team only available during business hours?
Are wages getting high?
Our Managed IT Services proactively manage your entire communications network
Network monitoring is the proactive process of monitoring WAN performance compared to the design specification.
There are a number of indicators used to measure the performance of a WAN. Common performance indicators include:
latency – where the time it takes for a packet of data to get from one point in the WAN to another point is measured and tracked
application performance – where the time taken for an application (such as MYOB) to perform functions from points throughout the WAN is measured and tracked.
error rate – how many packets of data are erroring out and whether this is within specification
delivery rate – how many packets of data are arriving at their intended destination
Proactive maintenance and support provides continuous identification, management and review of a communications network and identifies problems before they manifest as downtime.
Much like preventative maintenance in the aeronautical industry, Netway Network's proactive maintenance and support systems identify, manage and resolve network performance issues before they impact on the operation of the network.
Our engineers have previously managed very complex environments with a variety of security requirements. As such, we have a wide range of expertise in managing and supporting all areas of IT operations, including the provision and management of networked and end-user hardware, monitoring of infrastructure and patch management. Netway Network's engineers have supported many different backups and restore solutions, from hard drive based backup to multi-tape arrays.
We use the TeamViewer application to help our clients resolve desktop issues remotely – regardless of their operating system or device.
We can manage your Microsoft environment and are also an Office 365 Partner. We are experts in the design, deployment, management and maintenance of Microsoft systems. Members of our team have been responsible for managing server, desktop and infrastructure environments for SME through to Enterprise level organisations.
We can manage your MS Windows servers (2003 or 2008), Exchange, SharePoint, Security, Backup and Disaster recovery systems.
Our Client Support services include:
Installation and configuration of supported applications
Installation of printer drivers and support of printers and copiers as needed
Initial user profile configuration
Internet connection problems
Deployment of software patches
Staff additions, movements and changes
Diagnosis and assessment of faulty hardware
User and email account set up and configuration
Website support, including DNS issues
The benefits of a Managed IT Service agreement
24x7 Monitoring and Support
Your IT department can only work 8 hours a day. MSP’s work around the clock
Outsourcing to an MSP ensures that you don’t need to employ a team of engineers and keep them training up
Proactive and Reactive Support
We proactively tell you when an error is going to occur and stop them (if) they gets trough
Depth of Knowledgeable Engineers
An MSP hires a team of varied skill sets to ensure they can manage all ecosystems. Not always achievable with in-house resources
Accessibility to unique products
We do all of the hard work with the vendors to get access to new and exciting products with discounts. The more you buy the more you save.
Discounted Hardware and Software
We choose our partners collectively to ensure that we unlock discounted products and pass them on to you
Quickly implement new solutions
We’ve implemented ICT solutions for 100’s of businesses. We know how to do it quickly and painlessly
Reduced risk / Business Continuity
Your IT department is the lifeline of your whole business. Don’t put all this pressure on one person. We want to keep you in business
Request a free quote today!