What is VoIP?
What is Voice over Internet Protocol?
What is VoIP?
VoIP (Voice over Internet Protocol) or IP-Telephony is a method of utilising the internet to make and receive phone calls rather than over traditional analogue copper phone lines.
VoIP converts the analogue signals of you talking - into digital data which is then transferred over the internet at which point it can be converted into analogue signals if the recipient is using an analogue phone line or, if the recipient also uses VoIP, it stays digital right up until the speaker.
VoIP technology is not new by any standard. In fact, it was first established in 1995 but has not been as widely used as over the past 4-5 years. This is due to the rollout of high-speed internet across the globe. VoIP is fastly becoming the telephony method of choice to due to its flexibility, scalability and integration with additional business software.
What are the benefits of using VoIP?
Utilising VoIP for your business can reduce the total cost of ownership, improve your productivity, provide you with a more scalable, reliant, and flexible phone system, and provide a better experience for your customers with improved call clarity and sound.
VoIP telephony provides significant flexibility in how you operate your phone system, with support for calling from dedicated handsets, desktops, laptops, mobile phones
Benefits of VoIP:
Higher Scalability - easily scale up and down and add users
Advanced Features - modern VoIP technology allows anyone to utilise advanced telephony technology without significant technical training
Price - depending on your provider VoIP telephony will generally be a cheaper alternative than traditional telephony systems
Integration - integration with technology such as Microsoft Teams, CRM, Helpdesk software and more
Remote/Out of office use - out of office and travelling staff can utilise business numbers through their mobile devices and you can transfer calls as if you were in the same office