What is Managed IT Services?

What is Managed Services?

Managed IT Services (or Managed Services) is the outsourcing of your business’s IT management and maintenance to an experienced 3rd party, such as Netway Networks, at a fixed monthly cost per user.

This delegation of responsibility ensures experienced technicians are available and watching over your business’s vital IT infrastructure 24x7/365 days per year ensuring business continuity.

With Managed IT Services, you and your service provider agree to a fixed Service Level Agreement (SLA) ensuring you know how much it will cost, how quickly any issues will be resolved and exactly what level of IT service you will receive.

By choosing to utilise Managed IT Services you don’t have to worry about your business’s IT and can instead focus on doing what you do best.

What is covered by Managed IT Services?

Managed IT Services from a reputable service provider generally consists of:

  • 24x7/365 Monitoring

  • 24x7/365 Helpdesk Access

  • Onsite & Remote Troubleshooting and Support

  • Network Monitoring & Maintenance

  • Server Monitoring & Maintenance

  • Desktop Monitoring & Maintenance

  • Mobile Device Management

  • Hardware & Software Discounts

  • Vendor Accreditations & Deep Knowledgebase


What are the Benefits of using Managed IT Services?

Managed Services can provide significant advantages for your business compared to only utilising in-house IT or using outsourced IT on a time and materials basis.

Here are just some of the business benefits of utilising Managed IT Services:

  • 24x7/365 Monitoring & Support

  • Reduced IT Costs

  • Proactive and Reactive Support

  • Vendor Accreditations and Deep Knowledgebase

  • Continuity Planning & Reduced Business Risk

  • Hardware & Software Discounts

  • Long-term Vendor Relationships and Access to Unique Products

  • Decades of Experience in IT management & Planning

Would you like to learn more about how Managed IT Services can benefit your business?

Contact Us