What is a Managed Services Provider?

A Managed Services Provider (or MSP) is simply a business that provides Managed IT Services, such as monitoring and support. These managed IT services can take many forms, but often include remote monitoring, helpdesk access, and IT infrastructure maintenance.

Managed Services Providers are often highly specialised businesses focusing on what they know and do well, managing and supporting IT.

In addition to managed IT services, Managed Services Providers often provide a range of IT and infrastructure-centric services, such as Telephony, Internet, and Unified Communications.

Managed Services Providers are often equipped to provide higher-level IT consulting services, such as:

What is included in Managed IT Services?

Managed IT Services (or just Managed Services) include everything required for keeping your business’ IT infrastructure running in top shape.

What is included in Managed IT Services can differ between service providers, so we always recommend carefully reading your SLA (Service-Level Agreement, the contract between you and your service provider) to find out exactly what is and isn’t included. In addition, make sure to keep what’s included in mind when comparing service providers, some offer cheaper base rates but don’t include services other providers provide by default.

Managed IT Services should include:

  • 24x7/365 Monitoring

  • 24x7/365 Helpdesk Access

  • Onsite & Remote Troubleshooting and Support

  • Proactive Network, Server, Desktop, and Mobile maintenance

  • Windows Patching Services

  • Antivirus Licencing

  • Backup Monitoring

  • Network Monitoring & Maintenance

  • Server Monitoring & Maintenance

  • Desktop Monitoring & Maintenance

  • Mobile Device Management

  • Procurement Services

  • Access to Hardware & Software Discounts

  • Technical Documentation Management

  • Monthly Reporting

  • Strategic IT Meetings & Advice

Would you like to learn more about how Managed IT Services can benefit your business?

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